Terms & Conditions Latch Farm Studios Birdsaystweet & Moodtrackers

The following terms and conditions apply to all transactions:

These terms and conditions set out how Latch Farm Studios, Bird Says Tweet & Moodtrackers agrees to sell goods and services to you. Upon accepting your order we (Latch Farm Studios, Bird Says Tweet & Moodtrackers) and you (The Customer) are legally bound by these terms and conditions. 


As a small company it is our aim to provide both a friendly and efficient service. Our ethos is always on quality for designs and our products and we enjoy recieving ideas for future designs from our customers. 

The goods and services you find on this website are provided by Latch Farm Studios, Bird Says Tweet & Moodtrackers. Sandra O'Connor is registered as a Sole Trader at the following address: 2 Latch Farm Cottages, Kirknewton, West Lothian, EH27 8DQ.
Tel: 07918655720 Email: [email protected] 

Please note: We sell cross stitch kits which include fabric and thread, paper patterns and digital pdf files.
These are for personal use only. Patterns, designs, digital files or printed copies, charts, portions of patterns & help sheets are NOT to be resold OR placed on Pinterest, forums, blogs or web forums etc. or be offered for free on any website. Finished items may not be sold without my permission. Contact me to discuss terms & conditions.


Please use our online shop to place your order.
Please read item descriptions carefully and make sure you understand what you are purchasing.
It is your responsibility to ensure the information you provide is accurate, please ensure you carefully check all details before placing your order.


Latch Farm Studios, Bird Says Tweet & Moodtrackers accepts payments via Create or PayPal. These are both a safe and easy way of ensuring you are using a trusted and secure electronic payment gateway. 

You do not need a PayPal account in order to make a purchase, and you can use your bank card when checking out if preferred.

Import Taxes and Duty
VAT is not charged on any of the products sold on this site.
The buyer is liable for all duty, tax and other import charges as may arise on international purchases.


Orders for kits and printouts will normally be dispatched within 5 working days from receipt of order – by second class post within the UK or airmail if abroad. Please allow 14 days for delivery. If your order is likely to be delayed we will advise you by e-mail of the predicted delivery date. In the event that your order is lost or damaged in transit, please contact us as soon as possible.

If purchasing a pdf download file, full payment is required before your order is available to download (please note: no physical item will be sent to you). 


All pdf file orders will be available to download once payment has cleared. You will have option to download the file via a link which will be emailed to you.
Files may be downloaded 'once' and within '48 hours' of payment. Please check your download folder once you have clicked your link. 
Please don't hesitate to get in touch if you have any problems or questions. I regret I cannot offer refunds on my digital products once the PDF has been downloaded.


Due to the nature of the product, printed charts and kits may only be returned provided they are unopened and in as-new condition.
If you are not happy with any aspect of the product you have purchased from us, we will offer you a full refund, minus the cost of postage. 
Return shipping is the buyer's responsibility.  

However, if the product is faulty, we will offer you a full refund including postage. If it is appropriate we will initially make an offer to put right any fault with the product and this will be offered at our own expense. We require notification within 14 days of reciept your intention to return the goods and an explanation of why the goods were unsatisfactory. 

The product must be returned to Latch Farm Studios within 21 days of receiving the goods for UK customers and 28 days if you live outside the UK. Once the item has been returned and inspected, a refund will be issued within three business days.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders
  • Digital downloads
  • PDF download purchases: once the files have been emailed or downloaded, I do not give refunds or exchanges. 

If for any reason you are not happy with your purchase, please let me know how I can fix the problem and I'll do my best to help. If you have any questions or need help please email [email protected]


Any personal information you provide to us through our website will be taken as consent for us to use in the specific purpose for which is was obtained. 

We will not pass on your data and take appropriate action to ensure it is not lost or misused.

Please see my PRIVACY POLICY.

7. Copyright
All photographs and content on this site are the copyright of Sandra O'Connor and any reproduction without the written consent of the owner is a breach that may result in legal action.

My website design, text, graphics and images are owned by Latch Farm Studios and the rights in the designs and content are protected by copyright and other intellectual property rights.
You may not reproduce, modify, distribute, copy or display any part of this site without my prior written permission.
All copyright remains with Sandra O'Connor. 
The sale or re-sale of any item of my work does NOT include any intellectual property rights relating to it.
The reproduction of purchased artwork, including photographs is not permitted and we reserve the right to bring legal action in any court of competent jurisdiction. 

8. Law & Jurisdiction

This policy does not affect your legal rights, for example, if goods are faulty or misdescribed.

These terms apply to your current order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

I reserve the right to change, modify, substitute or remove without notice any information on this site as necessary. 

I can accept no responsibility for any information, practices or products of other parties linked to this web site. All trademarks, company names, logos or product names featured on the website are the property of their owners. 

The agreement between you and us shall be governed by the law of Scotland and you and we shall both submit to the jurisdiction of the Scottish Courts.


Copyright 2015 to current - Please respect that all products on this website are created with a smile just for you, and files should never be shared or given away for free. They are for personal use only.
Thank you for your support :) Sandra